cancellation policy

Please notify us at least 24 hours in advance of any cancellations. Failure to do so will result in a 50% charge of your scheduled appointment(s). Full charge will be applicable to no show appointments or cancellations within 2 hours of appointment. We are happy to reschedule your appointment but rescheduling any appointment within 24 hours will be considered as cancellation and will be charged according to our policy. In order to secure appointments and to uphold our cancellation policy we require credit card information from all customers. 

booking online

Once we receive online booking, we call customers to confirm right location, time & right service they wanted to book. Online bookings are not confirmed & guaranteed unless we have confirmed through a call or text. New client coming for the first time, please be ready with your credit card information for our cancellation policy.

booking massages

Massages are performed by our certified Massage Practitioners and not RMTs registered in B.C. Clients must indicate whether they would like to claim their massage with any insurance. Spa will not take any responsibility if client failed to notify us when booking his/her appointment.

When you book your massage services, let us know if you have a preference or if you are pregnant to avoid any misunderstanding later on. Massages are booked with therapists based on their availability. Clients must mentioned their concerns and preferences when booking. As a friendly reminder, spa will not be responsible for any preferences or concerns that were not provided to us at the time of booking.

Parking

For clients who are looking for parking, there are a few parking options near the hotel. Please click here to see more detailed information.

If you have any questions or concerns, please feel free to give us a call.

Group bookings

Group (up to 5 persons) must inform us of any changes/cancellations 48 hours beforehand if cancelling the group booking. For group of 5+ persons we need at least 72 hours notice. Please note that for corporate group bookings a 18% gratuity is required.

Promotion and discounts

Our discount and promotions can not be stacked or combined. If customers have any discount vouchers or any other discounts available to them then they have an option to choose which discount they would want to avail first but they can not use more than one on a same day.

Gift Cards/e-cards

Merchant is not responsible for lost, misdirected, misplaced or stolen card. Not Redeemable for cash and is also not refundable. Must be presented at time of service. Gift cards are only redeemable at a location they were purchased. Address of the location is at the back of the card.

return policy

Products may be returned for a full refund within 14 days of purchase date and 30 days for online. Products that have been opened or used will not be refunded or exchanged. If you are indecisive of any product(s) you may request a sample (if available). Limited samples per person.